We use cookies on this site, please read our Data Protection Policy

Member Login Join Club

Eat This List: 5 ways to complain effectively in a restaurant

29th Aug 2013

This week a complaint about a restaurant on Trip Advisor went viral after the chef of the Blade Bone Inn’s response to the complaint was posted below it. The reply from Kiren Puri was tweeted by thousands within hours and he told the Daily Mail that the review was ‘unfair and untrue’, and said the complainer was the kind of customer who is a ‘disease upon our wonderful industry, and it must be addressed’. The review is available to read on Trip Advisor so make up your own mind. It does raise lots of questions however. As customers we reserve the right to complain – but how is the best way to do it? Here we have reblogged a great article printed earlier this year on Eatocracy by contributor “Manuel T. Waiter” which we think points all of us in the right direction…

Mobile app developers

Our Story

For the best mobile experience, download our mobile app

Discover why the Luxury Restaurant Guide is the gourmands app of choice. The app combines the convenience of a curated guide to all highest awarded restaurants, with an enhanced tier to access privileges and experiences.

Take dining to the next level and download our free app for iPhone and Android below.