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Terms & Conditions

1. Introduction

1.1. Luxury Restaurant Guide (LRG) is owned and operated by Vision Marketing Limited, a company registered in England and Wales under ‍03749057 and with our registered office at Spinnaker House, 48 High Street, Bagshot, Surrey GU19 5AW. Our VAT number is 760‍ 808‍ 816.

1.2. All memberships of LRG are governed by these Terms and by our Privacy & Cookie Policy. If you do not agree to be bound by these Terms and / or the Privacy & Cookie Policy, you should not purchase any membership. Memberships are open to consumers, not for businesses.

1.3. We may update these Terms from time to time at our discretion for technical or legal reasons, or because the needs of the business have changed. Unless the change made to the Terms is a legal requirement, you are bound by the Terms in force at the time you first LRG. You should therefore review these Terms before you renew your membership.

2. Becoming a member

2.1. You must be at least 18 years old to become a member. You can purchase membership online or by telephone. You can purchase an annual membership, or a monthly or annual rolling membership subscription, subject to the membership options available for the type of membership you choose. The fees for each subscription are set out on our website and are subject to change at any time. If you have an ongoing monthly or annual subscription we shall notify you by email of any change to your subscription fee.

2.2. It is your responsibility to advise us of a new email address so we can keep your details up to date.

2.3. There are two membership levels: Luxury Restaurant Club and Associated Partner Hotel [such as: Elite Hotels; Coworth Park; The Vineyard; Lucknam Park; Historic Sussex Hotels].

2.4. Monthly memberships are digital. When purchasing an annual Luxury Restaurant Club or Associated Partner Hotel membership you have a choice of digital or print membership.

2.5. Digital memberships require you to download the app and sign in with the ID details provided in your welcome email on the day of purchase. Your membership will start on or shortly after the date we receive your first subscription payment. Therefore you should download your digital card as soon as possible to take full advantage of your membership. You are responsible for keeping your ID confidential and you are responsible for any activity under your account.

2.6. For printed memberships we shall send you a welcome pack including a membership card to the address you provided on registration. You should receive your welcome pack within five days of payment. If you do not receive your welcome pack within such time, you must contact us within 30-days of payment to request a replacement. If you contact us more than 30-days after payment, we reserve the right to charge you a £30 reissue fee and your membership card will be reissued with the same original expiry date.

2.7. Your membership is personal to you and you may not transfer your rights or obligations under the Agreement to any other person without prior agreement.

3. Membership term

3.1. Luxury Restaurant Club has a minimum of one month when purchased as a digital monthly subscription, or twelve months when purchased as an annual or print membership. A Luxury Restaurant Club membership purchased through the website or app, whether monthly or annual, is an on-going subscription service so your membership is continuous and will be renewed automatically at the end of each membership period unless you notify us of your wish to cancel at admin@luxuryrestaurantguide.com; further details of which can be found in Section 4 below.

3.2. The current term of your membership is the expiry date provided on your print or digital membership card, or can be found under Account Management in your profile on the website or app.

3.3. Membership reminders will be issued for annual renewing products (only) to the email address registered to your account.

3.4. By agreeing to an auto-renewing product you are giving us permission to take subsequent payments from the same payment method.

3.5. If you wish to change your existing payment method you will need to contact us before payment is due.

3.6. Membership will not automatically renew if you were not required to enter or provide payment details when you subscribed to the service [such as in the instances when free trial memberships are provided exclusively to the subscribers of The Telegraph and The Spectator. Unless the customer opts to re-join and provide payment details, no subscription charges will be made to the customer at any point]. Terms of The Telegraph and The Spectator are subject to change.

3.7. Memberships purchased by telephone are annual and will not automatically renew. A member of our team will be in contact with you prior to the renewal of your membership to discuss renewal options.

3.8. On cancellation of your membership you may still have access to non-subscription services through the website and app, including newsletters and blogs.

3.9. The plastic membership cards remain the property of the Issuing Agent and must be returned upon request.

4. Cancellation of your membership

4.1. Under Consumer Cancellation Regulations you are entitled to a ‘cooling off period’ and have 14-days from the day you agree to these Terms to cancel your subscription. Your service is provided from the time of subscription via the ability to download your card to our app. For printed memberships, you must return all membership collateral, unused, including the card and any relevant vouchers to our offices at: Luxury Restaurant Club, 48 High Street, Bagshot, Surrey GU19 5AW within 14 days of the date you notify is that you wish to cancel. Refunds will not be processed until membership packages are received by our offices.

4.2. Any statutory cooling off period (14-days) does not apply to subsequent renewals.

4.3. You can cancel your membership or subscription at any point before the end of your current term by providing a minimum of 24-hours notice prior to the expiry of your current membership term, but the cancellation will only take effect at the end of the current term.

4.4. To exercise your right to cancel, you must email: admin@luxuryrestaurantguide.com.

5. Lost print cards

Lost or stolen print membership cards must be reported to us immediately by calling the membership office on 01276 850581 or emailing: admin@luxuryrestaurantguide.com. An administration charge of £15 may be incurred to provide a replacement card. We are unable to replace any print membership vouchers contained within Associate Partner Hotel memberships that are lost.

6. Membership benefits

6.1. Luxury Restaurant Club or Associate Partner Hotel membership enables members to take advantage of privileges, added-value and/ or benefits at participating hospitality providers. Members must check the website or app before booking the service to the offers available at each provider, together with applicable exclusions.

6.2. Benefits are generally not available on 14 February, Mother’s Day, 25, 26 & 31 December, or for specified functions, promotions, meal periods and events. Please check prior to booking. Not valid in conjunction with any other offer.

6.3. We continually review and update our membership benefits, and reserve the right to amend, remove, or replace any membership benefits as we see fit.

6.4. We make no guarantee that access to our website or the members area will be uninterrupted or error free.

6.5. You must mention your membership number when booking by telephone at participating restaurant/ hotel/ venue, and you must show your card (print or digital) when you request the bill for reductions, or on arrival whether the offer is a welcome drink.

6.6. Your membership card cannot be used in conjunction with any other offer and only one membership card can be used per table.

6.7. Restaurant reservations can be made online at www.luxuryrestaurantguide.com and via the app where available or with the property directly. For membership services please call +44 (0)1276 850581. Please note we cannot take restaurant reservations on this number.

6.8. Where members are able to enjoy complimentary dining, this means: Member dines complimentary on each occasion when dining with the specified number of guests during the times listed. The bill is calculated by dividing the total food bill (less beverages and service charge) by the number of people in the party, i.e., two people receive a 50% reduction from the food bill, three people a third etc.

7. Liability and disclaimer – Your attention is particularly drawn to these provisions

7.1. We use our best endeavours to keep the information on website and app up-to-date and complete. But, you acknowledge and agree that (a) we are dependent on the restaurant/ hotel/ venue/ third party providing to us all appropriate information, and changes to such information; (b) restaurants may withdraw, cancel, vary or in any way change at any time without notice, any discount, reward, restaurant, meal validity period, or other benefit previously offered or expressed as available to you as a member; and (c) restaurants may cease to belong to LRG at any time.

7.2. Accordingly, we shall not be liable to you if (a) a particular restaurant ceases to participate in LRG or ceases to offer any particular benefit of membership to LRG; and/or (b) the benefits or exclusions information on LRG website for a restaurant/ hotel/ venue/ third party are not current and/or are incomplete.

7.3. You agree that (a) we are not liable in respect of the food, drink or other services provided by the restaurants or any failure by a restaurant/ hotel/ venue/ third party to provide a discount or other benefit to you; and (b) we cannot become involved in any dispute between you and any restaurant/ hotel/ venue/ third party.

7.4. We do not give any warranty in respect of any goods or services provided by third parties which are accessed through, or displayed on, our website or app.

7.5. We accept no liability for the availability of participating restaurants/ hotels/ venues/ third parties including any lack of availability resulting from events outside our control, such as Covid-related lockdowns or changes to third party operating models due to Covid restrictions.

7.6. Our maximum liability to you for any losses, claims or expenses in relation to your membership shall not exceed the fee paid by you for your current membership term.

7.7. Nothing in these Terms shall be construed as excluding or limiting our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation or for any other liability that cannot be excluded or limited by English law.

8. Termination or suspension

We may suspend or terminate a membership if (a) you have breached any provisions of the Terms in particular in relation to the transfer or sharing of the membership card; (b) we cannot verify or authenticate any information you provide to us; and/or (c) we determine that your conduct could damage our reputation. If your membership is terminated you may not re-register under a different name.

9. General

9.1. These Terms and the Privacy Policy (as amended from time to time) constitute the entire agreement relating to your membership. If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. We may assign or otherwise transfer or otherwise transfer our rights and obligations in terms of these Terms to third parties.

9.2. If you have any complaint or wish to raise a dispute under these Terms or otherwise in relation to LRG, please follow this link http://ec.europa.eu.odr

9.3. These Terms shall be governed by and construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English Courts.

10. Terms applicable if you download the LRG app from the Apple iTunes App Store

10.1. We both acknowledge that these Terms are concluded between you and us only, and not with Apple, and therefore we, not Apple, are solely responsible for the app and the content thereof.

10.2. The license granted to you for the app is limited to a non-transferable license to use the app on an iPhone, iPad or iPod touch that you own or control and as permitted by the Usage Rules set forth in the App Store Terms and Conditions.

10.3. We, not Apple, are solely responsible for providing any maintenance and support services with respect to the app as specified in the Terms. We both acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services for the app.

10.4. We are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed in these Terms. In the event of any failure of the app to confirm to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app to you. To the maximum extent permitted by law, Apple will have no other warranty obligation whatsoever with respect to the app, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our sole responsibility.

10.5. We both acknowledge that we, not Apple, are responsible for addressing any claims by you or any third party relating to the app or your use or possession of the app, including, but not limited to (a) product liability claims; (b) any claim that the app fails to confirm to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection or similar legislation..

10.6. We both acknowledge that, in the event of any third party claim that the app or your possession and use of the app infringes that third party’s intellectual property rights, we, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.

10.7. You represent and warrant that (a) you are not located in a country that is subject to a U.S Government embargo, or that has been designated by the U.S Government as a “terrorist supporting” country; and (b) you are not listed on any U.S Government list of prohibited or restricted parties.

10.8. We both acknowledge and agree that Apple, and Apple’s subsidiaries, are third party beneficiaries of this Agreement, and that, upon acceptance of the Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third party beneficiary thereof.

Last updated: October 2022

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